Our Policies

If you send us a racquet to be restrung, it will be restrung within 48 hours and returned to you on the following business day. 

If you place an order for merchandise, we ship your order the next business day after we receive your payment. If the item(s) are not in stock, we will usually receive them within a few days, and then shipped to you immediately .

We offer the following shipping methods: 

Canada Post 
Parcel Service 

Depending on where you live, other methods of shipping may be available.

Shipping costs will vary order to order, depending on size, weight, and destination.  Each order will be dealt with individually.   You will be informed of shipping costs prior to your order being sent.

Customers often ask what our return policy is. We aim for complete customer satisfaction. If you are not completely happy with your purchase, we want to hear about it. Let us know if something is wrong and we will do what we can to make it right. No items may be returned without first getting a return authorization from us.

We may also provide a list of credit cards that we accept on this page.

Currently we accept both PAYPAL and VISA.